WELCOME TO ZEVILLE CUSTOMER CARE

 

 

concierge service

 

PAYMENT SECURITY

 

FREE INTERNATIONAL SHIPPING

 

Every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

 

Credit Cards: Visa, MasterCard, American Express, JCB, Visa Electron, Maestro enabled debit cards.

 

 

Our Customer Care assistants are available to place the order for you by phone.

 

After choosing the item you wish to buy, we will simply ask you the necessary information for completing the purchase (your desired delivery address and payment information). We ensure the absolute safety of your personal details at all times during this process. Immediately after placing the order on the phone you will receive an email confirming the details.

 

 

Call us at +49 (0) 62459488802

E-Mail us at info@zevillecrystal.com

 

 

 

Zeville is pleased to offer free shipping worldwide. You will receive an e-mail containing your tracking number once your package has been shipped. All products are personalised to order and require up to 3-4 weeks delivery time. Furniture, punching bags and special stoppers require up to 12 weeks delivery time.

 

 

CUSTOMER CARE

 

On Zeville, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar. To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

 

 

 

PRODUCTS

 

Every crystal product is made by hand. Minor deviations in size, weight, structure, shape, type and color are characteristic of handcrafted products. Such deviations do not constitute product defects or flaws and do not entitle the purchaser to any warranty claims

 

 

 

LEGAL AREA

 

This privacy policy discloses the privacy practices for (zevillecrystal.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

 

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 

   • See what data we have about you, if any.

 

   • Change/correct any data we have about you.

 

   • Have us delete any data we have about you.

 

   • Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Updates

 

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

 

 

 

 

RETURNS

 

All  products are personalised to order and require up to 3-4 weeks delivery time. You will receive an e-mail containing your tracking number once your package has been shipped.

 

You can return any product within 14 days of the delivery date. We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or items that are not in the same condition ( traces of usage / Scratches on surfaces ) you received them in. You are responsible for the return shipping and insurance costs.

 

Zeville items can be returned for a full refund if the following terms are met:

 

Eligibility: All items must be returned in as-sold condition, in original packaging and cannot be accepted if any tags on the piece have been removed.

 

Return Shipping Costs: You are responsible for arranging the secure shipment of the item back to our returns center, and bearing the cost of return shipping. Please ensure the returned item is adequately and securely packaged and insure your shipment. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center. However, once your return is received and checked, you will be fully refunded your original purchase price.

 

Special Editions (Gold & Diamond Stoppers), products with a personal engraving or furniture is made to order and cannot be cancelled or returned.

 

Information: Every crystal product is made by hand. Minor deviations in size, weight, structure, shape, type and color are characteristic of handcrafted products. Such deviations do not constitute product defects or flaws and do not entitle the purchaser to any warranty claims.

 

 

 

CALIFORNIA PROP 65

 

California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. Lead levels in the crystal glasses sold in our Kitchen & Housewares Store comply with FDA standards. California requires the following separate notice:

 

WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

 

 

 

 

CARE & ADVICE

 

We want you to enjoy our products for a long time to come. Only wash your Diamond Crystal by hand. We recommend that you clean your Diamond Crystal with ultra-fine microfiber cloths only. Please do not use any other cloths or sponges. Use only water and very gentle dishwashing liquid that will not corrode glass surfaces. Never use other agents such as: solvents, scouring agents, chemical cleaning agents, very aggressive detergents or detergents with scouring power. When cleaning, never use common kitchen or household sponges, steel wool or other rough sponges or cloths. Use only ultra-fine microfiber cloths like those employed for high-quality displays or eyeglasses. After hand washing, dry your Diamond Crystal exclusively with this kind of delicate ultra-fine microfiber cloth. After cleaning, briefly polish your Diamond Crystal with a fresh and dry microfiber cloth.

 

 

 

COOKIES

 

Zeville uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes

 

 

 

 

 

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